Shipping policy

Stack Platinum LLC – Shipping Policy

Effective for all Precious Metals

1. Shipping Method

All precious metals are shipped securely and fully insured via a trusted carrier. Due to the high value and rarity of these items, shipments are signature-required and tracked from our facility to the delivery address.

2. Processing Time

Orders are carefully prepared and packaged.

  • Standard processing time: 1-3 business days

  • Rush or custom requests may require additional lead time

3. Shipping Locations

Currently, Stack Platinum® LLC ships only domestically with the US.

  • Purchasers are responsible for accurate shipping information.

4. Packaging

Every order is carefully packaged to protect your precious metals during transit. Iridium and rhodium bullion bars are presented in custom protective boxes. Platinum coins are secured in protective packaging appropriate to the coin. Orders ship in discreet outer packaging.

5. Insurance & Risk

  • All shipments are fully insured for replacement value while in transit.

  • Risk of loss or damage transfers to the purchaser upon delivery, except in cases of carrier negligence reported within 48 hours.

  • Claims for damage must include photographs of the packaging and item, and must be submitted within 48 hours of delivery.

6. Tracking & Updates

Once shipped, purchasers receive:

  • Tracking number

  • Carrier information

  • Estimated delivery date

7. Restrictions & Special Handling

  • Due to the irreplaceable nature of precious metal bullion, no standard shipping services (e.g., USPS flat-rate) are used.

  • Oversized or framed works may require signature confirmation and special handling fees.

8. Delivery Issues

If a package is lost or delayed, Stack Platinum® LLC will assist in working with the carrier to locate the shipment. However, the responsibility for delivery confirmation ultimately rests with the purchaser.